HIGHTEX Heavy duty special industrial sewing machine (FAQ)

HIGHTEX Heavy duty special industrial sewing machine (FAQ)

What’s the difference between CowBoy and Hightex?

No different between these heavy duty industrial sewing machines, just with different brand !
CowBoy is old brand registered at 1996, and registered in United States at 2006. In North American, we still sell machines with CowBoy brand.
HIGHTEX is new brand started in 2006, expect USA and Canada, machines to all other markets are with HIGHTEX brand.

What is our competitive advantages (VS Germany sewing machine and Japanese sewing machine)?

For example Durkopp Adler industrial sewing machines, the working life of heavy duty sewing machines is about 1/2 of Durkopp Adler machines, but our price is 1/4 to 1/10 of Durkopp Adler sewing machine.
You have to pay BIG money and wait for 3-4 months if you need a special parts from Durkopp Adler. But you can receive spare parts within 1 week at very low cost.

What is our competitive advantages (VS other Chinese sewing machine)?

(1) Check out the others and see if they can match our high standards for design, reliability and finish.
(2) All our machines will be thoroughly tested, serviced, and inspected before delivery (Ready to Sew).
(3) 20 years of field experience allow us to provide custom-made sewing equipment and sewing automation for heavy weight materials and thick sewing thread.
(4) We noted that some other Chinese companies are copying our ideas, products, even steal pictures and description from our website…….Their machines look same to ours, but just looks same, the quality and performance are completely different. They know nothing about the critical technology. Please contact us for genuine HIGHTEX industrial sewing machine.

How about the reliability of these sewing equipment and repair service?

We get reliability by creating and building a thing that can do the duty, and preventing its failure during use.
Machines and equipment fail because their parts fail first, so all critical components of our industrial sewing equipment are made in Japan and Germany.
With 20 years of field experience, we supply a special system that the operator can find the failure in a few minutes, without call the technical, without loss of time and money!

Do you have training program?

We do not offer on-site service for International Purchase, but all our machines will be thoroughly tested (Ready to Sew) and deliver by plywood crate, the users just need to connect with electric and air compressor (if the machines come with pneumatic system).

Our completely serviced sewing equipment is easy to use even for beginners! No technician required.

And all machines come with English instruction manual and training videos.

What’s the guarantee?

All our heavy duty industrial sewing machines come with 7 years of quality guarantee. This warranty does not cover high mortality spare parts such as: needles, bobbins, belts, bobbin cases, rotating hooks, shuttle hook, needle plates, feed dog, tension springs, needle bars, blades, knives, take-up levers, thread guides and motor.

Where can get spare parts for these special sewing machines?

We realize how critical it is to keep your machine running. Let's face it, equipment breaks and machines malfunction. The key objective in a manufacturing environment is to minimize unplanned downtime.  Our engineers develop Spare Parts Package (optional) that can support your machines for 5-7 years. You can purchase this spare parts package together with machine if you cannot wait one week for replacement parts.

Additionally, the parts (except custom made sewing machine) of our industrial sewing machines are interchangeable with Durkopp Adler, Juki, Seiko, Pfaff and Union Special etc., you can purchase replacement parts from these sewing machine dealers.

Do you sell spare parts?

Yes, except spare parts for service after sale, we offer replacement parts, sewing attachments and accessories to other heavy duty industrial sewing machines, included Durkopp Adler, Pfaff, Singer, Seiko, Mitsubishi, Juki, Union Special, Golden Wheel, New Long and MAMMUT (long arm quilting machines).

How to pay?

Small parts order (less $1000.00 USD): Western Union or eBay.
Small machine order (less $2000.00 USD), 100% T/T in advance (Telegraphic transfer);
Medium size order ($2000-$9999.00 USD), 100% T/T in advance or 50% T/T in advance and balance again copy of B/L (an additional $20.00 will be charged for bank fee)
Big order (over $1000.00 USD), 50% T/T in advance and balance again copy of B/L or Irrevocable L/C at sight is acceptable.

Delivery time?

Usually we have machines in stock., just need one week for install, test, service and pack in large plywood case (Ready to operate). Plus 2 days for transportation to loading port (Ningbo or China), and 3-4 days for process Customs Declaration, total two weeks after payment.

Custom made sewing equipment or sewing automation develop will take 2-6 months, even more, and you need to send material sample to our Industrial Sewing Application Center for testing.

Where can purchase the heavy sewing equipment?

We have sale partners/distributors/dealers in United States, Canada, Germany, France, Italy, South Africa, Spain, Sweden, Brazil, Chile, Argentina, Australia and Tunisia. You can purchase standard heavy duty industrial sewing machines from your nearest HIGHTEX facility.

For the custom made sewing equipment and Electronically Controlled Pattern Sewing Machines, you can buy from China directly (loading port: Ningbo or Shanghai, China).

Why need custom made sewing equipment?

If the sewing machines existing in market are not sufficient for your individual sewing requirements (Whether large-area workpieces, difficult to-sew materials, special demands on quality and precision of the sewn result), you may need a custom made sewing equipment. Custom sewing machines and devices can guarantees consistently high seam quality, and greatly improve productivity. In many case, one worker can operate 2-3 custom automated sewing units at same time.

Coupon- How to save on your industrial sewing machines?

A good picture of HIGHTEX machine from your workshop.
$50 Off Any Purchase of $500 or More!

Once your picture shows on our Galley page, you can get $50.00 USD coupon when you purchase parts or machines in future.